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Voice Over IP (VoIP) Phone Solutions can help you provide better customer service, increase sales, and implement a unified, collaborative communication system that increases efficiency and productivity.

Provide great customer service with hosted VoIP

What time of day do you get the most calls?
What time of year do you receive the most calls?
Are your clients getting the best customer service?
Are you missing sales because no one is available to answer the phone?

By collecting the data you need to staff to call volume, you will  reduce wait times and lower your number of abandoned calls.

Increase sales with easy to track VoIP metrics

VoIP can also help you increase sales by allowing Sales Managers to capture and analyze call metrics. Online tools make it easy to create reports and dashboards that provide insight, identify issues, and increase sales efficiency and productivity. Knowing inbound and outbound call volumes and linking them to sales goals improves forecasting and geographic calling data helps Sales Managers assign leads to the correct reps. Because reporting is available through an easy-to-access dashboard, you can track activities while there’s time to act, rather than reporting the results when it’s too late.

Increase efficiency and productivity with unified communications

VoIP phone systems can be integrated with Customer Relationship Management (CRM) tools, Outlook, Web browsers, and other important business apps for a truly unified, collaborative communication solution. For instance, connect phone calls with sales activity to Salesforce or have voicemails and faxes sent to your email inbox.

 

VoIP Solution Features:

  • Applications and Reporting
  • Customizable call routing tools
  • Hosted CRM integration
  • Simple online administrator tools
  • Online end user tools
  • Remote disaster recovery capabilities
  • Consolidated management of multiple locations
  • Plug and play remote worker capabilities
  • Built in redundancy and back up
  • Voicemail to email transcription
  • Real time business intelligence reports
  • Personal Find Me Follow Me controls
  • Scalable Call Center applications

 


 

Carceron’s Hosted VoIP Service is a cloud-based voice service that enables companies to enjoy all of the benefits of an enterprise-class phone system without the expense of buying and managing an on-premise solution. Our hosted VoIP service can help your business. Get a free audit of your current telecom and Internet service provider services. You may be paying to much or not getting enough bandwidth for the price you are paying.

 

 

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