There are a huge variety of business Internet access solutions available to small and mid-size businesses. Understanding your options and objectives is critical to keeping costs low while getting the amount of service that you need. Most small and mid-size businesses (1-500 employees) will be best served by one of the four listed below.

4 Types of Business Internet Access


DSL (Digital Subscriber Line)

DSL provides a medium level of Internet access for low cost. This is a residential-class technology so there is generally no SLA provided for uptime. Generally the maximum DSL speed that you can get is 6mb down and 1.5mb up. There are many flavors of DSL. ADSL (Asynchronous) is the type of DSL described above and is the most common type of service ordered. SDSL (S=Synchronous) is a DSL connection with equal up and download speeds (e.g. 3mb up and 3mb down). These types of connections are more rare and generally more costly but sometimes necessary for businesses looking for a faster upload rates from a DSL connection. As a rule, whenever cable is available we will recommend it before DSL. However, as a rule, DSL is generally more available than cable, especially in more rural markets.


Cable internet connectivity provides the most bandwidth for the least amount of expense. However, like DSL, this is considered a residential class technology and SLAs for uptime are usually non-existent. Clients can typically expect connections as high as 16mb down and 7mb up, all the way up to 100mb down and 50mb up. Cable also is usually more geographically constrained then say DSL for example. It is most prevalent in metropolitan markets.

T1s & Bonded T1s

A business T1 is considered the smallest business-class connection available and is a line with dedicated access to the Internet and a guaranteed upload and download rate of 1.5mb. Unlike cable and DSL, these lines generally include a Service Level Agreement (SLA) that guarantees this rate, and if the speed is not met the customer will receive monetary compensation. T1 lines can also be bonded to improve bandwidth performance. For example you can bond two T1 lines together for a 3mb connection, or three for a 4.5mb connection. However, bonding can be costly. Usually at this point a client is ready to look at Metro-Ethernet or some other fiber service.


Metro-E probably the highest level of internet that a small or medium sized business would need. Metro Ethernet service can link your local and regional offices using an established, familiar technology that is being used in many existing LANs today. It can support high-speed data, Internet, voice over IP (VoIP), video and other applications with flexible speeds ranging from 10mbs to 10 Gbps (up and down). If your business has multiple office locations that need to be interconnected and you use a VoIP phone system, Metro-E services are generally the prescribed solution.

Techminutes Pro Advice

For most small businesses we find that using cable (or DSL if cable is not available) as a primary Internet connection and having a T1 as a failover works best. These days most firewalls can accommodate 2 or more incoming Internet connections and can handle the failover automatically in the event of an outage. This way you can use the internet at very fast speeds but have an SLA guaranteed line to failover too if your cheaper connection goes down. For businesses that have any infrastructure in the cloud, two connections of some kind is a “must have”.



Get a free audit of your current telecom and Internet service provider services. You may be paying to much or not getting enough bandwidth for the price you are paying.